Tel: +44 (0) 191 516 6200

IT Services

Professional IT management and support

Problem-solving and day-to-day service provision – we do both. Pick the level of support you need. Scale up or down whenever you need to without fuss or hefty fees.

Pay as you go support
Cost per job

On-demand support
From £50 per month

Custom solutions
From £90 per month

Locate at the BIC and join the many other businesses who have chosen to move here thanks to our affordable, fuss-free IT support. If you’re onsite already, talk to our team about the benefits of switching.

Even if you’re based outside of our business park, you can sign up. We’ve now expanded our popular services to reach more customers who are based elsewhere.

We pride ourselves on our ability to keep tenants online 24 hours a day. Despite a major city-wide power cut last year we still managed to keep our 100% record – thanks to our trusty generators and dedicated team.

Our Tenants

Services and support for BIC tenants with technicians on site to respond quickly.

External Businesses

All our services are also available to external businesses.

Compare our service packages

Pay as you go support

Cost per job

Low cost, high quality guarantee.

On-demand support

From £50 pcm

No contracts. No hidden fees. Cancel anytime.

Custom solutions and support

From £90 pcm (plus one-off server cost)

Money back guarantee. Have total confidence in your investment with our 3 month guarantee.

Pay as you go support

A competitively priced, responsive service delivered by our friendly on-site team. We cover jobs including PC/laptop set up, tune up, clean up (if your machine is running slow) and system upgrades. All work is guaranteed.

IT glitch?

We’ll get you up and running in no time.

On-demand support

A simple, peace of mind service designed to keep you and your whole business running. No minimum term, and you’re not tied in, just a flat monthly fee.

In return you’ll get on-call support from a team you can see in the flesh as well speak to on the phone. We’ll cover an unlimited number of jobs and we aim to fix the problem first time. Our current first time fix rate is 80%. In the unlikely event we can’t fix the issue first time we ensure we quickly follow to complete the job as soon as possible.

We guarantee same-day response. Our current response rate is just 90 minutes. Costs depend on the size of your company but the average fee is £50 per month.

Support on demand

We can get to you within 90 minutes.

Custom-solutions and support

Harness the full power of our sophisticated cloud-based solutions with this bespoke service.

Connect your users. Share data safely. Streamline processes. Protect your valuable information. Our custom-built solutions are the ultimate power-up and back-up for your growing business.

Designed around you

We’ll take the time to get to know your business so we can recommend the best way to use IT to make things easier, safer and more efficient.

Then we’ll put those systems in place and show your team how to use them to maximise your return on investment.

And with a professional back-up server giving you complete peace of mind, you’ll be free to focus on what you really want to be doing – running your business.

Fair, flexible and affordable

Businesses of all sizes trust us with their IT services and we take that trust seriously. Because we’re a social enterprise, driven by purpose not profits, our number one priority is giving you the best possible service, at the best possible price.

There are no tricky contracts, no hidden fees and it’s easy to switch things around if you need to add new staff or reduce your number of users.

We are committed to making sure your business is:

  • Connected. Your data is invaluable so we’ll create the streamlined systems your users need to safely share files, emails, calendars and your most sensitive information.
  • Secure. Your primary and back-up servers are maintained by security and network experts. Your server not only backs up every night but it also takes a shadow copy every four hours.
  • Mobile. Access your server from anywhere in the world. Our services are compatible with your smartphone, tablet, laptop and desktop.
  • Protected. Anti-virus and anti-spam services are provided as standard, as is on-demand support for troubleshooting.
  • Getting value for money. Scale up or down at short notice, depending on what your business needs. Our one-off server fee even comes with a money back guarantee – if you change your mind after three months, you’ll get a full refund.

Are you making the most of your IT?

Get in touch

Cyber Essentials Certification