Tel: +44 (0) 191 516 6200

Business Space Administrator

Position: Business Space Administrator
Location: North East BIC
Salary: 18,278 (plus benefits) dependant on skills and knowledge

Start Date: TBC
Closing Date: 31 January 2022

The North East Business and Innovation Centre is an established, not for profit enterprise agency and offers a range of business support and property services throughout the North East region.  Working with a broad range of clients from aspiring entrepreneurs to public sector bodies, the BIC is dedicated to supporting an entrepreneurial culture in the region.

The North East BIC is a busy environment offering serviced business premises, conference facilities and business support to the 140 companies on site as well as supporting many more businesses in the region.  We are seeking to appoint a highly motivated individual with a proven track record in Customer Service who will work as part of a busy team in a varied role, who will find themselves involved with letting of business premises, facilities and maintenance services, conferencing and reception services.

The successful candidate will be responsible for contributing to the smooth running of the department and to support the wider team.

Duties and Responsibilities:

  • To be the first point of contact for new clients, existing customers and external organisation representatives, by telephone, email and face to face
  • Identify and respond to customer requests in a professional and customer focused manner
  • General reception duties including: Switchboard handling, providing a professional call handling service for clients, meet and greet all visitors at reception
  • Ensuring quality and accuracy of information is maintained at all times
  • Assist with all aspects of booking hire rooms including: Providing costs and details for clients, booking of rooms, buffets, IT services etc., invoicing for rooms and buffets, setting up credit accounts for clients, ensuring all rooms are ready for hire
  • Liaising with contractors to arrange maintenance and works on site
  • Assisting with the setting up of maintenance contracts
  • Purchasing and sales
  • Franking and distribution of mail on behalf of staff and clients
  • Assist with the collating of information in relation to client invoicing
  • Providing general admin support for the department
  • Provide ad-hoc services to clients, including: faxing, printing, photocopying, scanning etc.
  • General cover within the department

Knowledge, Skills and Experience Required:

  • High level of customer service skills
  • Self motivating and strong work ethic
  • Enthusiastic and flexible approach with the ability to multi task
  • Previous experience of dealing with customers
  • Excellent communication and listening skills
  • A polite and friendly manner
  • The ability to work on own initiative
  • Ensure that professional standards are maintained at all times
  • IT literate and good working knowledge of business software packages, including Word, Excel and Windows

Qualifications required:

  • Good general level of education including Math’s and English to GCSE Level

Closing date: 31st January 2022

If you would like an application form please contact: Jacqui.danks@ne-bic.co.uk