BIC IT

Professional IT management and support

Join the many businesses that have trusted us to manage their IT through our bespoke, fuss-free support.

Whether it’s occasional problem-solving or day-to-day service provision, our trusted team will work with you to develop a package that meets every one of your technical needs.

Downtime can lead to huge costs, which is why we pride ourselves on our ability to keep tenants and customers online 24 hours a day. Despite a major city-wide power cut last year we still managed to keep our 100% record – thanks to our generators and dedicated team.

What’s more, our packages also have no fixed-fees or terms, meaning you can procure and pause our services as and when it suits you.

BIC IT Services

Same day support

Our current response rate is just 90 minutes.

No hidden fees

No tricky contracts, no sneaky additional fees.

State of the art tools

The best tech we could get our hands on. All managed for you.

Built around your business

Custom solutions best suited to your business needs.

What we offer

Pay as you go support

Cost per job

A competitively priced, responsive service delivered by our friendly on-site team.

We cover jobs including PC/laptop set up, tune up, clean up (if your machine is running slow) and system upgrades. All work is guaranteed.

On-demand support

From £50 pcm

A simple, peace of mind service designed to keep you and your business running. No minimum term, and you’re not tied in, just a flat monthly fee.

In return you’ll get on-call support from a team you can see in person or via phone. We’ll cover an unlimited number of jobs and we endeavour to fix any problems at the first time of asking. Our current first time fix rate is 80%. In the unlikely event we can’t resolve the issue first time, we ensure we complete the job as swiftly as possible.

We guarantee same-day response. Our current response rate is just 90 minutes. Costs depend on the size of your company, but the average fee is £50 per month.

Custom solutions and support

From £90 pcm

Harness the full power of our sophisticated cloud-based solutions with this bespoke service.

Connect your users. Share data safely. Streamline processes. Protect your valuable information. Our custom-built solutions are the ultimate power-up and back-up for your growing business.

Designed around you

We’ll take the time to get to know your business so we can recommend the best way to use IT to make things easier, safer and more efficient.

Our professional back-up server gives you complete peace of mind, so you can focus on what really matters.

Fair, flexible and affordable

Businesses of all sizes trust us with IT services and we take that trust seriously. We’re a social enterprise, driven by purpose not profit, therefore our number one priority is providing the best possible service, at the best possible price.

There are no tricky contracts, no hidden fees and it’s easy to switch things around if you need to add new staff or reduce your number of users.

Speak to our IT team

If you’re interested in building a bespoke package to boost your business, contact the team today.

Support for both BIC tenants and external businesses

Our Tenants

Services and support for BIC tenants with technicians on site to respond quickly.

External Businesses

All our services are also available to external businesses based at their own premises.

“As a small company, the reassurance we get from having the support of the BIC IT Service is really invaluable and gives us one less thing for us to think about within the running of the business. We have developed a great relationship with the team and they remain unphased, regardless of what we ask of them. Issues are solved quickly and advice is only a click or a call away.”

Lisa Parkin / ARC Adoption North East

Speak to our IT team

If you’re interested in building a bespoke package to boost your business, contact the team today.

Cyber Essentials Certification